Shipping & Returns Policy
Winters Recreation Shipping:
- Winters Recreation is not is not liable for any damages that occur during and/or from shipping.
- In the event of a shipping damage, claims must be reported the same day.
- Inspect all parts and unit in its entirety before signing off on your purchase.
- Take pictures of any damage, have delivery driver document any damage in detail on shipping documentation or sign Bill of Lading (BOL).
- To file a claim on a unit, please contact [email protected]. Damages must be brought to our attention immediately.
- Hold all damage goods and packing materials for inspection.
- All of our carriers are licensed and insured.
- Nationwide Shipping does not include Hawaii, Alaska, other territories or islands.
Winters Recreation Return & Cancellation Policy:
- No returns on golf carts, snowmobiles, utility vehicles, atv’s, utv’s vehicles, trailers, or any type of unit.
- All Shipping Fees, Admin Fees, Convenience Charges are not eligible for a refund.
- Deposits are non-refundable.
- Parts returns, your item(s) must be unused and in the same condition as when it was recieved, with receipt and original packaging.
- All parts returns are subject to a 30% restocking fee and any incurred shipping fees.
- Refunds are at Winters Recreation discretion and eligible for 2 days from delivery date.
- All returns will be inspected by Quality Control at Winters Recreation to determine reimbursement. If approved, Accounting will process the reimbursement within 7 -14 business days by wire, ACH, or original purchase credit card.
- All parts cancellations are subject to a 15% cancellation fee.
- Winters Recreation is not liable for damages on items.
- Units must be paid in full within 60 days of initial deposit. After 90 days, deposit with be forfeited and unit will be put back in stock.
Golf Cart Titled LSV Units (Low Speed Vehicles). Excludes state of Minnesota
When an LSV unit with a 17-digit vin AND Title is purchased, the dealer must verify the customer’s name and address listed on their driver’s license, to the signed bill of sale. After verification, the sale is not subject to Minnesota Motor Vehicle Sales Tax and the customer is legally responsible for registering the unit in their name and paying sales tax & any applicable DMV fees within their own state.
Golf Cart Non-Titled Units and Non-LSVs
When a non-titled unit and/or without a 17-digit vin is purchased, no MSO or title will be supplied. The sale is subject to sales tax in the following states: Arizona, California, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin, Wyoming.